Thank you for choosing Lovely bee, we are committed to providing you with quality products and exceptional service. If you receive a damaged or non-working product, we’re here to assist you. Please review the following guidelines for returns:
Eligibility Criteria for Returns:
We accept returns for damaged or non-working items only.
Return Period:
Customers must inform our team within 2 days of receiving the product. The return must be shipped back to us within 2 to 5 days from the date of receiving the product.
Return Process:
1. Contact our customer service team at 076-3141332 / Lovelybeee112@gmail.com within 2 days of receiving your order to report the issue. Returns reported after this period may not be accepted.
2. Provide your order number and details of the damage or defect.
3. Our team will provide you with a return authorization (RA) number and instructions for returning the item.
4. Pack the item securely in its original packaging, including all accessories and documentation.
5. Clearly mark the RA number on the outside of the package.
6. Ship the item back to us using a trackable shipping method. The cost of return shipping will be the responsibility of the customer, unless the return is due to an error on our part.
7. Once we receive the returned item and verify the damage or defect, we will process your refund or exchange within 3 to 5 working days.
2. Provide your order number and details of the damage or defect.
3. Our team will provide you with a return authorization (RA) number and instructions for returning the item.
4. Pack the item securely in its original packaging, including all accessories and documentation.
5. Clearly mark the RA number on the outside of the package.
6. Ship the item back to us using a trackable shipping method. The cost of return shipping will be the responsibility of the customer, unless the return is due to an error on our part.
7. Once we receive the returned item and verify the damage or defect, we will process your refund or exchange within 3 to 5 working days.
Refund Policy:
1. Refunds will be issued to the original form of payment.
2. shipping and handling charges are non-refundable, unless the return is due to an error on our part.
3. Depending on your bank or credit card company, it may take additional time for the refund to be reflected in your account.
2. shipping and handling charges are non-refundable, unless the return is due to an error on our part.
3. Depending on your bank or credit card company, it may take additional time for the refund to be reflected in your account.
Contact Us:
If you have any questions or concerns about our return policy, please don't hesitate to contact our customer service team at 076-3141332 / Lovelybeee112@gmail.com